Returns Policy.

Unfortunately we cannot accept returns of earrings or sets containing earrings. This is for hygiene reasons and doesn't affect your statutory rights

Even though we carefully package jewellery before we send it out in some cases items may be damaged during transit. Returns or exchanges will be accepted if your order is damaged in transit. If this is the case, please return them in exactly the way in which they were received (i.e. unworn and with the original unopened packaging). We will also cover your return postage costs providing you do NOT use an express service. In the UK we recommend using Royal Mail Second Class Recorded. We shall then send you a replacement item (there may be delays subject to stock) upon receipt of the faulty goods, along with a refund of your return postage.

Exchanges:

An item can be exchanged provided that it is in an UNOPENED and RESALEABLE condition. There will be a £1.99 admin charge for an exchange and it can be exchanged for anything up to the value of the product minus the admin charge. Return postage costs will be covered by the Customer.

Unwanted items will be subject to a return charge of £3.99. This will be deducted from the final refund amount.

Please log your return request by emailing us at within 3 days of your order being delivered. Please include the following information:

Full Name
Order Number
Reason For Return
Email Address

Ensure that the product and its packaging are in a BRAND NEW and RE-SALEABLE condition. If the item is used or the packaging is damaged upon opening then we cannot re-sell and therefore cannot accept return of the product.